Returns, Exchanges & Order Policy
At Into The Fire Jewelry, every piece is carefully crafted and made to order using responsibly sourced precious metals, gemstones and rare materials.
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Order Processing & Cancellations
Once an order is placed, it immediately enters production. All metals, gemstones, and materials are automatically ordered at the time of purchase.
For this reason, we are unable to cancel or refund orders once they have been submitted.
All sales are final.
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One-Time Exchange – Sterling Silver (No Gemstones)
We’re happy to offer a one-time exchange on standard sterling silver rings without gemstones, provided the following conditions are met:
• The exchange request is made within 3 days of delivery
• The ring is unworn, unused, and shows no signs of wear or damage
• The exchange is for an item of equal or greater value
• Any price difference must be paid at the time of exchange
Shipping must be paid both ways for the exchange.
This exchange option is available one time only and applies exclusively to this category.
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Specialty, Custom & High-Value Jewelry
Due to the custom nature and value of certain pieces, the following items are not eligible for returns or exchanges:
• Gold rings
• Diamond rings
• Gemstone jewelry
• Custom or made-to-order designs
• Specialty or high-value pieces
These items are final sale once purchased.
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Resizing Services
While specialty and custom pieces cannot be exchanged, resizing is available.
• Resizing fees vary depending on:
• The complexity of the design
• The metal type and gold karat
• All resizing costs will be quoted prior to any work being performed
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Important Ring Sizing Note
To ensure the best possible fit, we strongly recommend having your finger professionally sized in person by a local jeweler—especially for gold, diamond, and higher-value pieces.
Accurate sizing helps avoid delays, additional fees, and resizing limitations. We cannot be responsible for sizing issues due to incorrect measurements provided at checkout.
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Final Note
By placing an order on our website, you acknowledge and agree to the terms outlined above.
If you ever have questions before ordering, we’re always happy to help—just reach out.
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Shipping Policy
At Into The Fire Jewelry, every piece is handcrafted with care and attention to detail. Because our jewelry is made to order, production and shipping timelines can vary depending on the materials and complexity of the design.
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Production Time
• Standard orders typically require 20 – 25 business days Monday - Friday for completion.
• Orders that include precious gemstones, diamonds, gold, or custom work may require additional time and can take approximately 35–50+ business days, depending on design complexity.
Please note that all gold rings and custom pieces are hand-carved by the owner to ensure the highest level of detail and craftsmanship. As he is the sole carver, production timelines may extend during periods of high demand and how full the custom order books are.
If you would like a more accurate timeframe for a custom or gold piece, we strongly recommend reaching out to us before placing your order.
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Shipping & Delivery
• All shipments include full tracking, insurance, and signature confirmation.
• Free shipping within the United States, shipped via USPS.
• Gold rings and high-value items are shipped via FedEx with full tracking and signature confirmation for added security.
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International Shipping
• International shipping rates and delivery times vary by destination and are shipped via USPS.
• Please be aware that customs processing times differ by country and may affect delivery timelines.
• Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the purchase price.
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Thank You
We truly appreciate your patience and understanding while we handcraft your jewelry. Each piece is made with intention, care, and respect for the materials—and we believe it’s worth the wait.
If you have any questions at all, feel free to reach out. We’re always happy to help.